On the repair order
Calls with this customer show on the repair order, coming in and going out.
Recording and transcript
Play the call, or read what was said.
Calls and texts together
Calls, voicemails and texts with the customer, in one timeline at the service desk.
Every call, easy to find
Every recorded customer call in the web panel, by date and by direction.
With your RingCentral phones
Calls come from the RingCentral phones your shop already uses.
- Follow-upsEvery declined job lands on a follow-up list, so no estimate is forgotten.
- My WorkEvery tech sees their jobs, parts and next step in one list.
- tekDrive AIAn assistant that knows the repair order, the customer’s history and the vehicle, for every advisor.
- All of Know your numbersSee what’s slipping, not just what sold.