Know your numbers

Finding what was said on a customer call

Hear what your team told a customer, from the repair order or from the shop’s whole call list.

Where

The Call log, on the phone, beside Tekmetric and in the web panel

Step by step

From the repair order
On the phone, open the repair order’s calls to see each call with this customer, coming in and going out.
Play it or read it
Tap a call to play the recording, or read the transcript underneath.
Beside Tekmetric
In the Chrome extension, calls, voicemails and texts with the customer sit in one timeline, and recordings play right there.
Every call in the shop
In the web panel, Communications lists every recorded customer call. Show calls in or out, from today, the last 7 or 30 days, or all of them.

What your shop gets

Nobody has to guess what the customer was told, and you can hear any call without being there.

tekDrive is opening to new shops soon. Join the waitlist and we’ll reach out the moment your shop can sign up.